Frequently asked questions
Please check this FAQ first before contacting us.
Hot Topics
- Shipping & Delivery
- Orders & Payments
- Returns, Refunds & Exchanges
- Product & Stock Queries
- Account & Security
- Offers, Coupons & Loyalty
My account
1. How long will it take to receive my order?
Standard delivery takes 3–7 business days depending on your location. You’ll receive a tracking link once your order is dispatched
2. How do I track my order?
Once shipped, you will receive a tracking number via SMS/email. You can also track it from the "My Orders" section on our website.
3. Do you offer same-day or express delivery?
Currently, we offer express delivery only in select metro cities. Delivery options will appear at checkout based on your pincode.
4. What should I do if I receive a damaged or wrong product?
We’re sorry for the inconvenience. Please raise a return request with photos via the “My Orders” section or contact our support within 48 hours of delivery.
MMy Account
1. How do I place an order?
Simply browse the products, select your desired item, choose quantity and variant (if any), and click "Add to Cart." Proceed to checkout and fill in your shipping and payment details to complete the order.
2. What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets (Paytm, PhonePe, etc.), and Cash on Delivery (available in select locations).
3. I didn’t receive an order confirmation. What should I do?
Please check your spam/junk folder. If not found, contact our support team via live chat or email with your mobile number or email ID used during the order.
4. Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within 1 hour of placing the order, provided it hasn't been shipped. Contact us immediately via chat or email.
My Account
1. How do I apply a coupon code?
On the checkout page, enter your coupon code in the “Apply Coupon” box and click “Apply.” The discount will reflect instantly.
2. Can I use more than one offer at a time?
Usually, only one offer can be used per order unless explicitly stated. T&Cs apply for each promotion.
3. Do you have a rewards or loyalty program?
Yes! Earn points every time you shop. Redeem them for discounts on future purchases. Check the “Rewards” section in your account.
